Moaform FAQs

Account

• I logged in to Moaform, but the forms that I made were disappeared.
• Can I share the Moaform account with others?
• Can I hand over my Moaform acount to someone else?

Create and edit forms

• When I try to attach an image in my form an error occurs and it is not attached.
• When defining a new variable, what is the case in which an error occurs in the variable value input window?
• Is there a way for the form creators to attach a file to the form so that respondents can download it?

Collect

• I have finished editing a form. How can I get answer URL?
• Can Moaform gather respondents for me?
• Is it possible to change the color, size, shape, etc. of the button generated when using 'Embed to your web page' method?
• Can I embed a Moaform survey in Notion?
• Can I reactivate a form that has already been closed and continue collecting responses?
• The form currently collecting responses will be ending soon. Can I extend the period?

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Integration

• When integrated with Slack, attachments collected through the 'File Upload' question do not open in the Android Slack app.

Result

• How can I share response data with others?
• Can I download files uploaded using the ‘File Upload’ question at once?
• Can I delete specific respondent's answer data?

Reward

• Can I extend expiration of Reward coupon?
• I sent Reward coupons for response compensation. Can I download the sent list?

Paid service and features

• Is it really free no matter how many responses collected?
• If I change to a free service from a paid service, can I still see the answer data collected when using the paid service?
• I'm using the PRO plan, but I still see ads.
• What does the limit on the number of ad banners mean when using the PRO plan?

Payment

• I am trying to pay with a corporate card, but it keeps saying ‘주민OR사업자등록번호 오류’.
• Can I pay with cash?
• When paying with credit card, it says '비밀번호 미존재' or '비밀번호 미등록 회원'.
• When paying with credit card, after entering the wrong password several times, it says '비밀번호 입력회수 초과'.

Others

• Can I download or print the form and results page?
• Can respondents delete or edit an already submitted answer themselves?
• Can I recover deleted form or response data?
• Can I hand over my form to other users?